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Chapter 9 Reflective Essay

Imagine you are delivering a mandatory internal training presentation to 10 staff members to introduce new technology your company plans to make available. One of your main priorities is to retain the audience's interest.  Drawing upon what you have learned in this chapter, describe what you might do as a presenter to capture and sustain the audience's attention. How many times have you tried to get on an important conference call and each time you're disconnected?  Your manager is waiting to get started but you cannot get him connected.  Well guess what! Never fear, Webex is here!
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Reasons for Good Telephone Skills

An organization knows the telephone is a primary communication link in today’s business world. An administrative professional must be able to communicate effectively by telephone.   Realizing you are most likely to be the first or only contact with a customer or a business contact, your reputation and the reputation of your organization is on the line.   So, it is vital to possess good telephone skills. As an administrative professional, you should know how to: ·          Greet a caller ·          Answer questions ·          Listen to concerns ·          Screen calls ·          Handle upset callers ·          Take messages ·          Place callers on hold ·     ...
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Personal Identity Protection

I plan to protect my personal identity by knowing there are some things I can do to reduce risk.   The FTC website has tips to help protect identity theft.   Here are some I have done. Call the companies where you know fraud occurred. 2.                 2. P lace a Fraud Alert - A fraud alert can make it harder for an identity thief to open more                accounts in your name. You can place a fraud alert by asking one of the three credit              bureaus. It has to put the alert on your credit report and tell the other two credit                      bureaus to do so.  The alert lasts one year. Report identity theft  to the FTC. File a report with your local police department. To report and recover from identity theft, go to :    IdentityTheft.gov For identit...
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Digital citizenship for the administrative professional means  a professional should follow b asic acceptable use policies for users when on an organization’s property. Professionals should manage online relationships, provide personal and company protection from online attacks and show accountability for posted online viewpoints and opinions. The following are five of the personal responsibilities that is associated with becoming a productive digital citizen. 1. Cyberbullying 2. Internet safety 3. Netiquette 4. Reporting Offenders 5. Digital Law For a more in-depth description of “Digital Citizen”, go to: https://resilienteducator.com/classroom-resources/responsibilities-that-come-with-digital-citizenship
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